1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers & Contact Data: Name, email address, phone number, company/business name, and other details when you voluntarily provide them through contact forms, registration forms, CRM forms, newsletter signups, inquiries, or other interactions with our services.
• Lead Information from Advertising Platforms: If you interact with advertisements or lead-generation campaigns operated by TechWhizzC on platforms such as Google Ads and Facebook/Meta Ads, we may receive information that you voluntarily submit through those advertisements or lead forms. This may include your name, phone number, email address, company/business details, and other information provided by you through the relevant lead form.
• TechWhizzC CRM Data: When users access and use TechWhizzC CRM, the platform may collect and store information entered or uploaded by users, including lead details, customer information, contact details, follow-up information, sales activity, call-related information, notes, and other business-related data required to provide CRM functionality.
• Usage Data: Information about how you use our website or platform — for example, your IP address, browser type, operating system, pages or features you view, time spent on pages, referring/exit pages, device information, and other diagnostic data.
• Cookies & Tracking Technologies: We use cookies and similar technologies to track activity on our website, remember your preferences, understand website usage, and collect analytics.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or that you voluntarily provide to us.

2. How We Use Your Information

We use the collected data for various purposes, including but not limited to:

• To provide, operate, maintain, and improve our website and TechWhizzC CRM platform.
• To create, manage, and maintain CRM accounts and provide requested CRM functionality.
• To manage leads, customers, contacts, follow-ups, sales activities, and related business information within the CRM.
• To process and manage leads generated through Google Ads, Facebook/Meta Ads, and other marketing channels.
• To improve and personalize user experience.
• To send newsletters, updates, service notifications, promotional communications, or other communications, where permitted and where you have opted in or where otherwise legally permitted.
• To analyze website and platform usage and trends to improve our services, content, and business operations.
• To respond to inquiries, feedback, support requests, or comments.
• To maintain security, prevent fraud, detect misuse, and protect our systems and users.
• To comply with applicable laws, regulations, and legal obligations.

3. Legal Basis for Processing (If Applicable)

If your users are located in jurisdictions where data protection laws, such as GDPR, apply, our lawful bases for processing personal data may include:

• Consent: When you voluntarily provide information or agree to receive communications from us.
• Legitimate Interests: For analytics, improving our website and services, maintaining security, preventing fraud, and operating our business.
• Performance of Contract: To provide TechWhizzC CRM services and other products or features you have requested.
• Legal Obligation: Where processing is necessary to comply with applicable laws or legal requirements.

4. Sharing Your Information

We may share your personal data in the following situations:

• Service Providers: We may share information with trusted third-party vendors and service providers, such as hosting providers, analytics providers, communication providers, CRM-related service providers, and email service providers, who help us operate and provide our services.
• Advertising Platforms: Where applicable, information submitted through lead-generation campaigns may be processed through advertising platforms such as Google Ads and Facebook/Meta Ads. We may receive lead information that users voluntarily submit through those platforms.
• Business Users / CRM Customers: Information entered into TechWhizzC CRM by a business or its authorized users may be accessible to that business and its authorized personnel for their legitimate business purposes. TechWhizzC provides the CRM platform but does not necessarily determine how a business customer uses the information it stores in its CRM account.
• Legal Requirements: We may disclose information if required by applicable law, regulation, court order, legal process, or governmental authority.
• Business Transfers: If TechWhizzC.com is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable laws.

We do not sell personal information to third parties for their independent marketing purposes.

5. Data Retention

We will retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, or comply with applicable legal obligations. For TechWhizzC CRM, data may be retained for as long as the relevant account remains active or as necessary to provide the requested services and comply with applicable obligations. When we no longer need personal data, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

6. Security

We use reasonable administrative, technical, and physical measures to protect personal data against unauthorized access, disclosure, alteration, misuse, or destruction.

TechWhizzC CRM is designed with reasonable security measures intended to protect information stored and processed through the platform. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Users are also responsible for maintaining the confidentiality of their account credentials and for controlling access to their CRM accounts.

7. Cookies & Tracking

Our website and services may use cookies and similar tracking technologies to:

• Enhance your browsing experience.
• Remember your preferences.
• Understand website and platform usage.
• Measure advertising and marketing performance.
• Collect analytics and improve our services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of our website.

8. Your Rights (Where Applicable)

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction or updating of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data where legally applicable.
• Restriction: Request that we restrict certain processing activities.
• Objection: Object to certain types of processing, including certain marketing activities.
• Data Portability: Request your data in a structured, commonly used, machine-readable format where applicable.
• DataWithdraw Consent:: Withdraw consent where processing is based on your consent. To exercise applicable rights, please contact us using the contact information provided below.

9. Children’s Privacy

Our website and TechWhizzC CRM services are not intended for children under 13 years of age, or another minimum age where required by applicable law. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us so that we can take appropriate steps to remove the information where legally required.

10. Links to Other Websites

Our website or CRM platform may contain links to third-party websites, services, applications, or platforms. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable legal requirements.

We will post the “Last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, store, and protect personal information.

12. Contact Us

If you have any questions, concerns, requests, or complaints regarding your personal data, this Privacy Policy, or the use of your information through TechWhizzC CRM, please contact us through the contact details provided on crm.techwhizzc.com .