1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information

When you register or use DialX, we may collect:

• Full Name
• Email Address
• Mobile Number
• Business Name
• Login credentials
• Profile details

1.2 Call & CRM Data

To provide calling and CRM features, we may collect:

• Call logs (date, time, duration, call status)
• Contact numbers dialed through the app
• CRM records entered by the user
• Notes, follow-ups, and reminders

Note: DialX does not record calls unless explicitly enabled by the user and permitted by law.

1.3 Device & Technical Information

We may automatically collect:

• Device model
• Operating system version
• App version
• IP address
• Network information
• Crash logs and performance data

1.4 Permissions

DialX may request permissions such as:

• Contacts (for CRM & dialing features)
• Phone (to make calls)
• Storage (for reports and data export)
• Notifications (for reminders and alerts)

Permissions are used strictly for app functionality.

2. How We Use Your Information

We use collected information to:

• Provide and operate DialX services
• Enable calling and CRM features
• Improve app performance and user experience
• Provide customer support
• Send important updates and service notifications
• Prevent fraud, abuse, and unauthorized access
• Comply with legal and regulatory requirements

3. Data Sharing & Disclosure

We do not sell your personal data to third parties.

We may share data only in the following cases:

• Service Providers: Trusted third-party vendors for hosting, analytics, and support
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In case of merger, acquisition, or asset sale

All third parties are bound by confidentiality and data protection obligations.

4. Data Security

We implement industry-standard security measures, including:

• Secure servers
• Encrypted data transmission
• Access controls
• Regular security audits

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain user data:

• As long as your account is active
• As required to provide services
• As necessary to comply with legal obligations

You may request data deletion by contacting us.

6. User Rights

You have the right to:

• Access your personal data
• Update or correct your information
• Request deletion of your account and data
• Withdraw permissions (may affect app functionality)

Requests can be made via the contact details below.

7. Children’s Privacy

DialX is not intended for children under 13 years of age.

We do not knowingly collect personal information from children. If such data is identified, it will be deleted immediately.

8. Third-Party Services & Links

DialX may contain links to third-party websites or services.

We are not responsible for their privacy practices. Users are encouraged to review their privacy policies separately.

9. Compliance with Laws

DialX complies with:

• Information Technology Act, 2000 (India)
• Applicable data protection and privacy regulations

Users are responsible for lawful use of calling and CRM features.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the app or on our website. Continued use of DialX indicates acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, contact us at:

DialX Support

• Email: info@techwhizzc.com
• Phone: +919503693555